Refund policy

Returns

We have a 14-day return policy. This means you have 14 days after receiving your order to request a return.

To be eligible for a return, your item must be unworn, unused, in its original condition, with all tags attached, and in its original packaging. You'll also need your order number or proof of purchase.

Before sending your return

Please contact us at hello@dryyourtearsclub.com before sending your return.

When contacting us, please include:

  • Your order number

  • The item(s) you'd like to return

  • The reason for your return (optional, but appreciated)

Once your return request has been approved, we'll provide the return instructions and return address.

Please contact us before sending your return. Returns sent without prior contact may experience delays in processing.

Damaged, Incorrect or Faulty Items

Please inspect your order upon arrival. If your item is damaged, defective, or you've received the wrong product, contact us immediately at hello@dryyourtearsclub.com so we can resolve the issue as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

  • Sale items

  • Gift cards

  • Custom or personalised products

  • Personal care products

  • Perishable goods

  • Hazardous materials, flammable liquids or gases

If you're unsure whether your item is eligible for a return, please contact us before sending it back.

Exchanges

If you'd like a different size or item, we recommend requesting a return first. Once your return has been approved, you can place a new order for the replacement item.

Refunds

Once we've received and inspected your return, we'll let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact hello@dryyourtearsclub.com.