Shipping & Returns
Shipping Information
Order Cut-Off Time
Orders submitted by 4:00 PM EDT will be processed the same business day.
Order Processing Time
Orders take 1–3 business days (Monday–Friday) to process.
Estimated Transit Time
After dispatch, deliveries typically arrive within 6–10 business days (Monday–Friday).
Total Delivery Time
Processing + transit usually results in a total delivery time of 7–13 business days (Monday–Friday).
Free Delivery
Enjoy free shipping on all United States orders.
Order Processing & Shipping
You will receive an order confirmation email once your order is received and processing begins. Processing takes 1–3 business days, though timing may vary during peak periods.
Once shipped, you will receive tracking details to follow your delivery.
Transit time is typically 6–10 business days, depending on destination, courier schedules, and logistics conditions.
Delays
If the maximum delivery timeframe has passed, please allow an additional 2 business days and check your tracking link.
If your order still hasn’t arrived, contact us with your order number.
Order Cancellations
If you need to cancel your order, please email alaia@dryyourtearsclub.com as soon as possible.
We can usually cancel orders before processing or dispatch begins.
Once an order has begun processing or has shipped, cancellations are no longer possible. You may request a return once delivered.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, email clear photos of the item and packaging to alaia@dryyourtearsclub.com.
We will promptly review and arrange a replacement or correction.
Customer Support
Customer Service Hours
Monday–Friday: 9:00 AM – 5:00 PM EDT
Email
alaia@dryyourtearsclub.com